Turns out everyone got their mail as usual today in the Greater Vernon area, but not before some accusations were also delivered. The national Pacific Region director of the Canadian Union of Postal Workers, John Bail, was concerned Canada Post was holding back some mail until Tuesday, to save money. He tells KISS FM, "The public needs to know the mail they get is going to arrive in their mail boxes on the day it was prepared, and that's not happening in Vernon, Courtenay, Nanaimo, Trail, Quesnel, Vancouver and New Westminster. Bail says the crown corporation is obligated to deliver prepared mail on daily basis to all customers.
"They don't have enough temporary workers available. They called some overtime. It's a Friday before a long weekend, and they've decided they're going to save money on the public's service. It's not the right approach. It just makes Canada Post's delivery unreliable." Colleen Fricke from Canada Post admits they've been matching staffing hours, to lower mail volumes across the country. "Sometimes there isn't mail to be delivered everyday with volumes drastically declining like they are. We're monitoring mail volumes super closely to ensure staffing levels are meeting are mail volumes." Fricke says delivery standards are being met 96 percent of the time, and she says there was no service impact in Vernon today. "We think we're doing really well by our customers and it is all about them. We're not trying to do anything operationally that will compromise good customer service."
No comments:
Post a Comment