VJH Gets Lowest Mark

Peter McIntyre Friday, 17 September 2010 15:35 107.5 KISSFM

Vernon Jubilee Hospital did not score well in a recent survey of patient satisfaction after using the emergency department. Interior Health surveyed patients at its seven biggest hospitals. Penticton Regional came in first at 92 percent satisfaction, Kelowna General was next at 89.4% , East Kootenay Hospital was 89.2%, Shuswap Lake was 87%, Royal Inland 86 %, Cariboo Memorial 86, and Vernon was last at 84 percent, just slightly lower than the provincial average of 86. The data was collected between Nov 2009 and April 2010. I-H says many strategies have started over the last year to improve patient satisfaction which they target for 90 percent. On a related matter, 84 percent of patients at all seven facilities rated their overall experience in the ED, as positive.