One Bell Mobility cell phone customer in B.C.'s Okanagan is warning others to double-check their phone bills after she was charged upwards of $30 a month for long distance calls from cities she has never visited. Since May, Kelowna resident Amy Johnston has been receiving cell phone bills with small inconsistencies. "On my cell phone bill, I was noticing an abnormal number of long distance calls," she said. "I then noticed that they were saying that my calls were being placed from Kamloops or even Fort McMurray — two places where I don't spend any time. So I knew that something was up." Johnston said she wasn't in Kamloops during the billing cycle, and has never even been to Fort McMurray. According to Bell, the issue lies in a newly-installed cellular tower that was incorrectly coded. "They were having a problem with the Okanagan area and I don't know exactly what the problem is, but there's something that's re-routing our calls so that they're going through Kamloops or Fort McMurray," Johnston said. Johnston has been credited for some of the false charges, one phone call at a time, but is still being forced to scour her phone bill every month. "To be honest, I can't even be sure that the problem is fixed because my bill now comes out to being 50 pages long because I have them crediting me for $90 here, then I get charged an extra $30 for these long distance calls that I haven't made."
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